Apply TuneMoney? Don't Do it Until You Read This...

You may find a topic in this blog about TuneMoney written couple of weeks ago. I've written some benefits of using TuneMoney but sorry mate, I just have to take back those words from now on.

So the story begins...

Story 1)

I applied my TuneCard on 22 January, the card supposed to be ready for collection at my PosOffice branch in a week time, but I understood that it was CNY period so I expected it would take longer than a week. Time passed and after 3 weeks of no any respond, I started to feel worry if the card has lost during delivery.

Few days later I received a SMS from Tunemoney that collection at PosOffice was no longer available. They claimt that they are adding a value service to deliver the card to doorstep. Well, I wondered "Where the hell is my card now? In PosOffice or where?".

I've sent an email to their customer service department and no response was given. I called them twice and the first staff told me that my card has been sent and it took several more days to receive. Wait...and wait....nothing received...Then I called the second time and the staff told me my card was about to be sent in a week time...WTF? Were they serious in tracking customer's card status? I don't know.

Ok eventually it took me about a month to receive...

Story 2)
After activation, I reloaded money via Maybank2u to my TuneMoney account (Ok since they have terminated their business relationship with PosOffice, you can no longer reload your money in PosOffice). In general your account would be reloaded once the transfer go through. However my account didn't show any sign of reloaded although my Maybank account has deducted the money.

3 days later I reported this to them via email, few days of waiting only I realised "OMG I shouldn't use an email since they would not reply the email". I called them on Friday and the staff said it couldn't be solved until Monday since they do not operate on weekend. I gave them another call on Monday and the same staff told me it couldn't be solved on the same day since it was public holiday. Ok I could understand the situation so I have determined to be patient, and appreciated the staff called Alvin to be helpful for my trouble. He said they would call me once the matter is solved.

No call on Tuesday, and until today, I couldn't wait anymore and gave them another call. The staff told me the case has been passed to finance department. To make him understand the situation, I spent my time and effort telling him the whole matter and informed him to take this as an urgent matter. After a few hours he called me and said "We cannot solve this problem. This is not the TuneMoney error but some error has occured in your Maybank account. You have to take your payment slip and go to the Maybank counter to get the refund."

End of stories...

To be honest I was ok with my misfortune, the lesson is nothing to do with your luck, but the shocking point is their willingness to help the customers getting out of troubles, and also the speed of getting things done.

I've heard a lot of experienced card users saying the bad things about TuneMoney and finally I understood what they say so...